Clearly access to tournament staff in this situation is crucial. The easiest response is to make sure there is enough staff on the floor that players have easy access to them. However, this does bring up several critical issues of protocol (read: present-ability) that tournament staff must be aware of in order to best support their players.
Visibility - judging staff should be clearly demarcated as such. Typically this means wearing some recognizable article of clothing (bright shirt, silly hat, trained monkey, etc.) that enables players to know who to approach. At the NOVA this year, we had the problem of the staff wearing black t-shirts (due to a situation outside of our control). BLACK T-SHIRTS!! Really... black is absolutely de rigeur for gamer geeks - I personally own at least twenty black t-shirts (various bands, other gaming events and so on). Black shirts for tournament staff guarantees a level of anonymity amongst any niche gamer crowd. Next year NOVA tourney judges will be rocking some brighter colors - perhaps a pleasant plum or a rosy red that should help players track us down.
|Next Years NOVA Staff Outfit|
Ultimately, in a tournament of larger size (say 100+ people), judges are mostly forced into a more passive role of monitoring tournament play. However, by making an active effort to circulate amongst the game tables, to see and be seen by players, and by affecting an approachable demeanor, judges can help make even the biggest tournaments a fair and enjoyable experience - even for those players who are not fully comfortable with the rules or lack the fuller understanding of opposing armies that veteran players often have.